# MealPrepPro Support

> Get help with MealPrepPro: restore purchases, cancel or manage a subscription, sync, offline use, account deletion and how to contact support by email.

Canonical URL: https://weeklymealprep.food/support

Published: 2026-10-18 | Updated: 2026-10-18 | Author: J&H Technology LLC (MealPrepPro team)

**Key takeaway:** Need help with MealPrepPro? Email support@jandhtechnology.com and we usually reply within 24 to 48 hours. Answers to the most common questions are below.

## Contact support

Email **[support@jandhtechnology.com](mailto:support@jandhtechnology.com?subject=MealPrepPro%20support)**. We typically respond within 24 to 48 hours.

To help us help you faster, include:

1. your device model and iOS version (Settings > General > About);
2. the app version (find it in your device’s Settings > General > iPhone Storage, then tap the app);
3. what you expected to happen, what happened instead, and the steps to reproduce it;
4. a screenshot if something looks wrong.

There is no contact form on this site, on purpose: email keeps your message private between you and us.

## Common questions

### How do I restore my purchases?

Open MealPrepPro, go to Settings or the subscription screen, and tap **Restore Purchases**. Make sure you are signed in with the same Apple Account you used to subscribe.

### How do I cancel my subscription?

On your iPhone or iPad, go to **Settings > [your name] > Subscriptions**, choose MealPrepPro and tap **Cancel Subscription**. Cancel at least 24 hours before the renewal date to avoid being charged for the next period. You keep Premium until the end of the period you paid for.

### How do I get a refund?

Purchases are processed by Apple, so refunds are requested from Apple at [reportaproblem.apple.com](https://reportaproblem.apple.com).

### Is my data synced across devices?

Yes, when you sign in. MealPrepPro saves your data on your device first and syncs your plans to the cloud when you are signed in and online.

### Does the app work offline?

Yes. You can view plans, recipes and your shopping list offline. Changes sync when you are back online if you are signed in.

### How do I delete my account?

Open **Settings** in the app and choose **Delete Account**. This permanently deletes your account and associated data. If you cannot access the app, email us from the address on your account.

### How do I report a bug or request a feature?

Email [support@jandhtechnology.com](mailto:support@jandhtechnology.com?subject=MealPrepPro%20feedback). We read every message and use feedback to decide what to build next.

## Troubleshooting checklist

If something is not working, try these steps first:

| Step | Why it helps |
| --- | --- |
| Update to the latest version from the App Store | Fixes are shipped in updates |
| Force-close and reopen the app | Clears a stuck screen or stale data |
| Check your internet connection | Needed for sign-in, sync, purchases and Walmart ordering |
| Make sure your device has free storage | The app saves your data on the device first |
| Restart your device | Resolves many system-level issues |

Still stuck? [Email support](mailto:support@jandhtechnology.com?subject=MealPrepPro%20support) and we will help.

## More help

- [Frequently asked questions](/faq)
- [How MealPrepPro works](/how-it-works)
- [Premium and subscriptions](/premium)
- [Privacy](/privacy) and [Terms](/terms)